I now find the holiday has changed: The white water rafting has been replaced by abseiling and the rock climbing has been switched to pony-trekking. This constitutes a ’significant change' for the ...

This question is about whether your condition makes it difficult for you to wash or bathe in a standard bath or shower that hasn’t been adapted in any way. It’s also about whether you use any aids or ...

When you're assessed for Personal independence Payment (PIP), a health professional will look at your ability to carry out a range of daily living activities and mobility activities. The health ...

When you buy goods or services on credit your creditor may also be responsible if things go wrong. You are most likely to have a business link with your credit provider if you've bought something with ...

Use this letter template to cancel a service that you agreed or paid for online, over the phone or by mail order. You can do this during the 14 day ‘cooling off’ period. It should help the trader ...

Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

Use this template letter if you need to send the Department for Work and Pensions (DWP) more supporting evidence after you've sent your PIP claim form. When you've completed the letter, print it out ...

Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter ...

Arbitration is a type of alternative dispute resolution. In some cases, when arbitration is used, you and the party you're in dispute with don’t have to meet to discuss the problem again. When the ...

Citizens Advice helped 2.67 million people last year. There were also over 58 million visits to our online advice pages. No one else sees so many people with so many different kinds of problems, and ...

It’s important to always keep an eye out for scams - they can and do affect anyone. Take a look at our advice pages below for more information and support. If you think someone might be trying to scam ...