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2 天
FourNet Summit: Enhanced CX & Stronger Cybersecurity Top Priorities
FourNet’s annual Digital Transformation Summit has heard that the main priorities for organisations over the next 12 months ...
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2 天
Unlocking the Power of Generative AI
Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age Customer Experience? - Sabio Group ...
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3 天
What’s Next for Secure Payments: Trends for Contact Centres
What’s next for secure payments: five need-to-know trends for contact centres Stop seeing payments as an afterthought PCIPal ...
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3 天
Taking the Pressure Off Contact Centre Agents with Smarter Tech
Taking the Pressure Off Contact Centre Agents with Smarter Tech. how can we lighten the load on agents and support them - ...
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5 天
Key Insights: UK Customer Experience Decision-Makers’ Guide 2024-25
Key Insights from the UK Customer Experience Decision-Makers' Guide 2024-25 Contact Centre Download - Sabio ContactBabel ...
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6 天
Content Guru’s Headcount Hits Continued Double-Digit Growth In 2024
Content Guru Headcount Hits Continued Double-Digit Growth In 2024. Contact Center as a Service (CCaaS) Contact Centre ...
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5 天
Sabio Group & Avaya Helps Transcom Eliminate Language Barriers
Sabio Group & Avaya helps Transcom eliminate language barriers in customer service AI-powered real-time translation solution ...
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5 天
Zendesk Builds on Complete Service Solution to Strengthen Human & AI Partnership
Zendesk builds on complete service solution to strengthen human and AI partnership for the contact centre zendesk ...
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4 天
Calabrio Workforce Management Interoperates with Microsoft Dynamics 365
Calabrio have announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Centre ...
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4 天
Increased Expectations, Declining Loyalty: Consumer Experience Trends
Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends - New contact centre CX report ...
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6 天
Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’
Avaya’s ‘Virtual Operations Manager’ how human & AI can alter the way customer experience is managed at the contact centre ...
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10 天
Creating Exceptional Customer Contact this National Customer Service Week
Creating Exceptional Customer Contact this National Customer Service Week Contact Centres being the epicentre of customer ...
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