The Sarbanes-Oxley Act of 2002 (SOX) regards management review controls (MRCs) as one of the most pertinent internal controls ...

By creating a centralised hub for all customer interactions, multichannel ticketing tools enable the agents who use them to ...

Salesforce CPQ offers several pricing options for sales reps so that they could apply them to define their quote lines. So ...

Command center monitoring has its specific requirements which are based on a host of factors like the company’s vision, ...

Just like a tracking system works for packages for the UPS, AEI tags do the same for freight shipments. You will be able to ...

Knowledge management is a crucial element for building a strong and effective customer service strategy. It is a process ...

In practice, APM is complicated, but in concept, it’s really quite simple. Application Performance Management is the process ...

Social media marketing experts say a good engagement rate falls around 1% to 5%. Additionally, Instagram engagement was ...

Medical chatbots have greatly improved patient engagement through instant answers and personalized interactions that catalyze ...

Hiring is a very important part of the hiring process. It’s a big commitment, and you need to be prepared for it. You need to know what you are looking for in your candidate, and you need to have a ...