TP believes in sports as a transformation tool, investing in athletes and Para athletes who excel to break barriers. Read ...

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Proactively keeps up to date on new procedures. Complete understanding of the platform and sensitive towards customer resolution ...

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Outsourced customer experience management represents a worldwide market worth around US$114 billion in 2023E, corresponding to an outsourcing rate of 32%, rising steadily since 2010 (outsourcing rate ...

• Internal audit sample coverage for OPS business, call center/loan verification, back office/payments & field cash pick up • External audit (ad-hoc) as per request from home credit verticals like ...

The IT Helpdesk Technician ensures request management within guidelines/goals established by SOW or IT Helpdesk Team Leader. Direct contact through inbound or outbound calls, chat or back office ...

To take ownership of identified issues (Outages) and help resolve them as quickly as possible through strong troubleshooting skills and engagement of other IT employees. The Tier 2/3 Major Incident ...

In today’s economy, customers expect to seamlessly switch between various communication channels within the same interaction. This is particularly true in retail and eCommerce, where the provision of ...

With the explosion of exciting new AI advancements and capabilities, customers, companies, and even entire industries are envisioning what it will mean for the future of business and communication.

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