CEOs are beginning to talk about AI agents as if they’re coworkers, not assistive technologies. What does that mean for human ...

Understand the year ahead by examining which technology developments from 2024 turned out to impact enterprise communications the most.

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.

If you’ve been to a contact center trade show this year, you’ve probably seen a swath of new vendors touting their Generative ...

As you can see on reviewing the year in Teams -- it expanded its capabilities and partnerships in everything from mobile devices to conference rooms, collaborative spaces to different types of contact ...

Welcome to No Jitter’s Conversations in Collaboration , in which we speak with executives and thought leaders about the key trends across the full ...

SMBs and mid-sized businesses represent the vast number of entities in the US, but technology vendors tend to focus more on enterprises, especially those with a global footprint.This is to the ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight CallRail’s new capability that allows ...

AI assistance and automation come into play for each of the above-cited products, as well as elsewhere across the digital workplace—and it almost goes without saying that AI has been a major trend in ...