Derek Martin is a seasoned expert in digital transformation, marketing technology and customer engagement with over 20 years of experience delivering go-to-market products and experiences.
AI in marketing. AI is changing customer acquisition in financial services by optimizing targeting, personalization and media buying to reduce costs and increase engagement. Predictive AI models.
Digital customer experience in 2024 is defined by profound shifts in how businesses engage with their customers. The 2024 CMSWire State of Digital Customer Experience report highlighted a growing ...
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