Previously, she was a managing editor at Fit Small Business leading a team of content creators writing about sales, customer service, and CRM systems. She’s written for publications that include ...

Salesforce and Microsoft Dynamics are the top two customer relationship management (CRM) systems, according to a recent report from G2 Crowd. The rankings are based on the reviews of 1,700 CRM ...

Artificial intelligence (AI)-driven CRM systems are expected to capture more customer actions to maximize business value. These systems will deeply mine social media conversations, Internet of ...

Artificial intelligence (AI)-driven CRM systems are expected to capture more customer actions to maximize business value. These systems will deeply mine social media conversations, Internet of ...