Below are several of the highlights from our interview with my take on Rosenberg’s comments: Old Technology Destroys the Experience: While many contact centers are getting it right, there are ...

Next would be data loss when the software fails. Data loss can happen to anyone, but recovering that data is a daunting task if old technology is used instead of the new technology. The most ...

‘Operating in the Stone Age’: NHS staff’s daily struggle with outdated tech on facebook (opens in a new window) ‘Operating in the Stone Age’: NHS staff’s daily struggle with outdated ...