While Excel boasts over 450+ functions, sometimes they just donâ t cut it. These built-in functions fall short when you want to automate specific tasks or perform unique calculations in your databases ...

Discover the best marketing strategy templates for ClickUp, Asana, Notion, monday.com, Google Sheets, Excel, and more.

Commissions do not affect our editors' opinions or evaluations. A customer data platform (CDP) collects data from online and off-line sources and standardizes it to create comprehensive customer ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

More than half (52%) of the 2020 survey respondents reported they connect their data source system to a unified customer database or marketing automation or CRM platform. This is up from 37% in 2017.

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

It gives agents the knowledge they need to resolve customer issues and provide quality support. Here are some common workflows to include in this section: As you can see, there are many scenarios to ...