The POS systems also allow managers to keep in check the cash, sales flows, employees, customer data and much others ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

We recently compiled a list of the 15 AI News That Broke The Internet. In this article, we are going to take a look at where ...

Plans include standout call-routing tools for inbound customer service ... s cloud phone system comes included with its Unified Customer Experience packages. This software includes not just ...

We list the best customer database software, to make it simple and easy ... Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer ...

A CRM is a customer relationship management system. It’s a technology that’s used to manage interactions with customers and potential customers. They can help increase sales, improve customer service ...

IBM's acquisition of webMethods, a powerful integration platform developed by Software AG, has caused a stir among IBM ...