CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...

Now, reps have computers, some have iPads. We spent millions with Siebel and Cegedim to buy ourselves some customer relationship management, you'll say. But let's face it, you can't buy customer ...

Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...

AI provides a revolutionary approach to CRM security by utilizing its data analysis, anomaly detection, and threat ...

Jennifer Buaas is the deputy chief information officer of Customer Service Management for the Texas Health and Human Services Commission. She oversees the project management, service management, ...

In a field where fast responses and accurate resolutions are crucial, Bhanu spearheaded a chatbot implementation that ...

The market for customer relationship management (CRM) software and services is growing rapidly. Total revenue of more than ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

Cybersecurity is vital for any company, regardless of its size, because it protects your data from malicious activities that ...

When making connections that drive growth, don't forget to optimize your ongoing communications to foster sustained business.