CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...

Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...

Now, reps have computers, some have iPads. We spent millions with Siebel and Cegedim to buy ourselves some customer relationship management, you'll say. But let's face it, you can't buy customer ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

AI provides a revolutionary approach to CRM security by utilizing its data analysis, anomaly detection, and threat ...

The market for customer relationship management (CRM) software and services is growing rapidly. Total revenue of more than ...

Cybersecurity is vital for any company, regardless of its size, because it protects your data from malicious activities that ...

Sacramento-based Zennify, a tech consulting firm for financial services companies, has acquired Terazo, a digital engineering ...

Jennifer Buaas is the deputy chief information officer of Customer Service Management for the Texas Health and Human Services Commission. She oversees the project management, service management, ...

In a field where fast responses and accurate resolutions are crucial, Bhanu spearheaded a chatbot implementation that ...