One key factor that we can’t ignore is the continuing boom in artificial intelligence. Advances in AI technology have boosted ...

While I agree with each of the insights offered into the technical aspects and immediate business impact of the incident, the role of customer experience teams in managing such crises has, so far, ...

One of the industries most in need of customer database software is e-commerce - and the solution that businesses should ...

DigitalOcean’s Managed MongoDB is a fully managed database-as-a-service certified by MongoDB ... Ease of Use: Automated, ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

As one of the major market leaders, Information2 Software offers over 30 products, covering specializations such as database ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Product group is used to classify different types of products, so we can customize different behavior for them, for example, products of the "GiftCard" product group could automatically send the card ...

Full operating systems that are recommended by the FSF because they are exclusively free software. Hardware that supports free software Get information about hardware support for free software.

"With every reflection a user logs, our recommendations get better," said David Kooi, CEO of Jointly. "This is a living, ...

JPMorgan Chase refused to reimburse a customer for more than a year after the bank’s own employee allegedly drained $30,000 from the account, according to a new report. Criminal warrants show former ...