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Prepayment, sometimes called pay as you go, lets you pay for your energy in small amounts. If you have a smart meter, your supplier can switch your meter from paying by credit to prepayment remotely.

You must tell HM Revenue and Customs (HMRC) about any change in your money, work or home life if you’re getting tax credits. HMRC calls this a ‘change of circumstances’. You have to tell them even if ...

You must complain to the ombudsman within 12 months of your supplier telling you their decision. If your supplier hasn't given you a decision you might have longer than 12 months, but it's still worth ...

The way you present your grievance letter can help to get a problem sorted out more quickly. This page gives some basic rules for writing a grievance letter and a checklist to make sure that your ...

Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

You can use this letter template to complain about faulty goods that have been supplied as part of a service such as building work or car repairs. It should help the trader understand your point of ...

When you pay for water with your council tax, the amount you pay is based on your council tax band and not how much water you use. If you choose to get a water meter, you will only pay for the amount ...