Opinions expressed by Forbes Contributors are their own. I am a Customer Experience Futurist, Author and Keynote Speaker. AI is expanding into new areas of customer service. Here’s why it can ...

Kathleen Walch covers AI, ML, and big data best practices. Many companies are turning to AI to help with a variety of customer service operations to provide ... [+] faster response times to ...

For example, a customer on a vegan or vegetarian diet would not be interested in a tuna sandwich. Customers and consumers want convenience and are often willing to pay more for it. Convenience ...

The statement followed a video that spread on social media showing a young male customer at a Sushiro outlet in Gifu licking the rims of unused teacups and the spout of a soy sauce bottle.

After all, that's what we've been taught to believe for over a century: that the customer is never wrong, at least inside the four walls of a Starbucks or a Walmart. It's an ethos that has guided ...