Previously, she was a managing editor at Fit Small Business leading a team of content creators writing about sales, customer service, and CRM systems. She’s written for publications that include ...

Artificial intelligence (AI)-driven CRM systems are expected to capture more customer actions to maximize business value. These systems will deeply mine social media conversations, Internet of ...

CRM systems are just databases ... And a typical owner of a 10 user system can expect to spend a day or two a week supporting the system and its users. All of this requires an ongoing investment ...

Commissions do not affect our editors' opinions or evaluations. Customer relationship management (CRM) software is a powerful tool any business can use to manage business leads, guide a customer ...

Choosing a CRM for your small business can feel daunting, with many options and factors to consider. However, if you follow a few best practices, the process can be straightforward and productive — ...

Artificial intelligence (AI)-driven CRM systems are expected to capture more customer actions to maximize business value. These systems will deeply mine social media conversations, Internet of ...