Previously, she was a managing editor at Fit Small Business leading a team of content creators writing about sales, customer service, and CRM systems. She’s written for publications that include ...

Artificial intelligence (AI)-driven CRM systems are expected to capture more customer actions to maximize business value. These systems will deeply mine social media conversations, Internet of ...

Artificial intelligence (AI)-driven CRM systems are expected to capture more customer actions to maximize business value. These systems will deeply mine social media conversations, Internet of ...