Conferencing software Webex has a number of accessibility features built-in and has worked with Applause to test how well these work Continue Reading ...

Narayanan, V.G. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Teaching Note 103-013, August 2002. (Revised February 2018.) ...

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small business CRM software we've tested.

In his research paper, "Enhancing Customer Relationship Management with Artificial Intelligence," published in the International Journal of Computer Science and Engineering, Gavade conducts a ...

HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Pipedrive helps salespeople manage and automate the sales process so that they can focus on leads and strategy. With this new ...

Over time CRM techniques and resources have adapted to serve a wide range of industries. Learn how Customer Relationship Management practices can help with your specific needs. Select one of the ...

Layoffs at Salesforce are set to impact over 150 employees in San Francisco. According to a state filing, the customer ...

Back in December 2024 Salesforce CEO Marc Benioff announced that the company had bagged over 1,000 paid deals for "Agentforce." The platform is aimed at creating AI-powered virtual representatives.