I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...

A customer relationship management (CRM) system can really help your micro business to grow. We take a look at key features and platforms. Customer relationship management (CRM) systems help micro ...

By investing in a comprehensive PXM platform, businesses can move toward more sustainable growth and happier customers.

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A real estate CRM is a customer relationship management ...

Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.) ...

In a field where fast responses and accurate resolutions are crucial, Bhanu spearheaded a chatbot implementation that ...