CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Discover the benefits of sales automation and explore practical tips and examples to enhance your sales process today.

I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...

AI provides a revolutionary approach to CRM security by utilizing its data analysis, anomaly detection, and threat ...

One of the industries most in need of customer database software is e-commerce - and the solution that businesses should ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

The market for customer relationship management (CRM) software and services is growing rapidly. Total revenue of more than ...

Shares of cloud-data warehousing stock Snowflake were significantly pared down in the third quarter in favor of an ...

As enterprises across industries increasingly rely on CRM solutions to drive growth and enhance customer experiences, the ...

The implementation of the CRM system in the healthcare industry would definitely be strategic for  improving the quality of patient care, operational processes, and overall efficiency. At any rate, ...

In my April 2024 CRM column, I pointed out the fact that from the first sales performance study CSO did, in 2004, to the Sales Mastery’s most recent, in 2024, the win rate of forecast deals is ...

Salesforce's vice president of business development shares how the company is providing automation solutions on platforms ...